This Privacy Notice for Third Coast Federal Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or Concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at iscoutservices@thirdcoastfederal.com.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process sensitive personal information?
We do not process sensitive personal information.
Do we collect information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
When do we share personal information?
We may share information in specific situations and with specific third parties as described below.
How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information.
What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information
We do not process sensitive information.
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
Log and Usage Data
Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
Device Data
Information about your computer, phone, tablet, or other device you use to access the Services, including IP address, browser type, hardware model, and system configuration.
Location Data
Information about your device's location, which can be either precise or imprecise, based on your IP address and device settings.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
To deliver and facilitate delivery of services
We may process your information to provide you with the requested file validation service.
To respond to user inquiries/offer support
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To protect our Services
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our Services, and to evaluate and improve our Services and your experience.
To comply with our legal obligations
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Data Retention Period
For legal compliance tracking (such as terms acceptance), we retain records for 90 days as configured in our system settings.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Technical Safeguards
Encryption, secure protocols, and access controls
Organizational Measures
Staff training, access restrictions, and security policies
Continuous Monitoring
Regular security assessments and incident response procedures
Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at iscoutservices@thirdcoastfederal.com.
What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing Your Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in this notice.
Your Privacy Rights
If you have questions or comments about your privacy rights, you may email us at iscoutservices@thirdcoastfederal.com.
Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
How Can You Contact Us About This Notice?
Questions About This Privacy Policy?
If you have questions or comments about this notice, you may contact us:
1400 E. Angela Blvd, Office 237
South Bend, IN 46601
United States
How Can You Review, Update, or Delete Your Data?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
Access Your Data
Request a copy of the personal information we have about you
Correct Your Data
Request correction of inaccurate personal information
Delete Your Data
Request deletion of your personal information
How to Make a Request
To request to review, update, or delete your personal information, please contact us at iscoutservices@thirdcoastfederal.com with the subject line "Data Privacy Request".
How Do We Handle Your Social Logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google login). Where you choose to do this, we will receive certain profile information about you from your social media provider.
The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.
Important Note
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.